Community Calendar

Thank you for your interest in this seminar. The seminar is now FULL. If you register you'll be placed on a waiting list and we'll notify you if and when we reschedule.

“Intentionality”, A Vital Component for Delivering “Excellent” Customer Service. In this seminar you’ll obtain a new set of customer service concepts, principles, techniques and skill-sets. If you're going to deliver “extraordinary” customer service, you're going to have to do it intentionally - you're going to have to do it on  purpose.  Recent studies reveal  79% of the companies in America deliver average customer service at best and 41% of those companies deliver unacceptable or below average customer service.   That means that you will receive good customer service 1/5 of the time and excellent customer service 3% of the time.  If you review the results of the assessment from the Brunswick Resource Team who performed the study of downtown Brunswick, you will find that the above numbers correlate quite closely with the results of the assessment. We’ll tailor the presentation to help you and your employees to improve those numbers!

Bob LaBrie, Maximum Potential, is the presenter. He has been in the training development field for the last 28 years. 

This seminar is co-sponsored by Brunswick Downtown Assoc. and Southern Midcoast Maine Chamber.

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