Community Calendar

REPEAT PERFORMANCE (again!) at your request for those who were unable to attend the SOLD OUT September and October Seminars! This is your last chance to take part in this popular and productive seminar.

“Intentionality”, A Vital Component for Delivering “Excellent” Customer Service. In this seminar you’ll obtain a new set of customer service concepts, principles, techniques and skill-sets. If you're going to deliver “extraordinary” customer service, you're going to have to do it intentionally - you're going to have to do it on  purpose.  Recent studies reveal  79% of the companies in America deliver average customer service at best and 41% of those companies deliver unacceptable or below average customer service.   That means that you will receive good customer service 1/5 of the time and excellent customer service 3% of the time.  If you review the results of the assessment from the Brunswick Resource Team who performed the study of downtown Brunswick, you will find that the above numbers correlate quite closely with the results of the assessment. We’ll tailor the presentation to help you and your employees to improve those numbers!

Bob LaBrie, Maximum Potential, is the presenter. He has been in the training development field for the last 28 years. You'll get more than you expect and be happy and more than satisfied.

This seminar is co-sponsored by Brunswick Downtown Assoc. and Southern Midcoast Maine Chamber. The fee includes a comprehensive guide for each participant.

Directions to Training Room at MTI  in Building #27

From the South:

q  Take Interstate I-95 North (Maine Turnpike) to Exit 44 to I-295 North. 

q  Continue on I-295 North to Exit 28 (Brunswick and US Route 1).

q  Continue on US Route 1 to Cooks Corner Exit (Brunswick Executive Airport). 

q  After the ramp, stay in the right lane and turn right at the traffic light. 

q  After negotiating the turn, use left lane (which becomes a middle lane at the next traffic light).

q  Immediately after light, use far left lane for entrance to Brunswick Landing (former NASB) and turn onto Admiral Fitch Avenue.

q  Turn left on Pegasus St., turn right on Burbank Ave., turn left on Third St.

q  Building 27 is the first building on the right (8 Venture Avenue, Brunswick – home to Maine Technology Institute).  The meeting room is to the left as you are facing the front door.

From the North:

q  Use Interstate I-95 to West Gardiner Exit 103 to I-295 South.    

q  Continue on I-295 South to Exit 31A (Brunswick-Bath US Route 196 East). 

q  Continue on US Route 196E through 7 traffic lights. 

q  At fork in road, take US Route 1 North exit (left). 

q  Continue on US Route 1 North to next exit (Cooks Corner, Brunswick Executive Airport). 

q  After the ramp, stay in the right lane and turn right at the traffic light. 

q  After negotiating the turn, use left lane (which becomes a middle lane
at the next traffic light).

q  Immediately after light, use far left lane for entrance to Brunswick Landing (former NASB) and turn onto Admiral Fitch Avenue.

q  Turn left on Pegasus St., turn right on Burbank Ave., turn left on Third St.

q  Building 27 is the first building on the right (8 Venture Avenue, Brunswick – home to Maine Technology Institute).  The meeting room is to the left as you are facing the front door.

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